If your question isn't answered below, you can contact our Consumer Enquiries Team:
Mailing and Street Addresses & Contact Details of Head Office
Head Office Address:
National Foods Centre
737 Bourke Street
Docklands, VIC, 3008
Telephone (03) 9188 8000
Head Office Mailing Address:
National Foods Centre
PO Box 6089
Melbourne, VIC, 3004
For any consumer enquiries, please contact our Consumer Enquiries Team on 1800 677 852.
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I have a new business and would like to order National Foods products
Please contact our Sales Department using the following details:
Australia: 1800 000 570
Email: CustomerService@natfoods.com.au
New Zealand:
Auckland – 09 571 0170
Christchurch – 03 357 8333
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I live in New Zealand. Who do I contact to discuss an issue?
For Consumer Enquiries: NZ free phone 0800 730 732, or contact our consumer enquiry centre using the ‘Contact Us’ link below.
Website: www.yoplait.co.nz
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What products & brands does National Foods make?
Please find below a listing of some of the major brands and products that National Foods manufactures.
Please visit our individual product websites for further information about our products, including flavours, nutritional information, and current competitions.
Australian Fresh
Australian Gold
Berri
BIG M
Cheese of the World
Coon
Daily Juice
Dairy Farmers
Divine Classic
Farmers Union Iced Coffee
Frûche
Heidi Farm
Just Juice
King Island Dairy
Masters Flavoured Milk
Mersey Valley
Mildura Sunrise
Prima
Pura Milk
South Cape
Sunny Boy
Tasmianian Heritage
Vitasoy
YoGo & the YoGo Alley 2 website
Yoplait
Yoplait formé
Yoplait Go-Gurt
Yoplait Le Rice
Yoplait Petit Miam
Zooper Dooper
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School or University projects and assignments
For information to assist you with your project or assignment, please have a read of our website www.natfoods.com.au where you will find detailed information about National Foods and our products.
Other research options that may be useful include the ‘Superbrands' publication and industry websites such as www.dairy.com.au and www.dairyaustralia.com.au.
Information contained in the Food Standards Code may be useful www.foodstandards.gov.au.
We hope you find the above websites useful.
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Which National Foods products contain Gluten?
National Foods have provided our consumers with the following product listings. They outline which products do and do not contain gluten. Please click on the following links:
Gluten Free Dairy Products
Gluten Free Milk Products
Gluten Free Flavoured Milk Products
Gluten Free Vitasoy Products
* Please note that this information was correct at the time it was posted on the internet, however, consumers should refer to the ingredients listed on the packaging of individual products before consumption, to confirm the absence of ingredients containing gluten. Date of information: 07/2009.
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At what age can I feed my child yogurt and milk?
* Always seek advice from your health professional about feeding your child.
* Please seek advice on feeding solid foods from a health professional such as a Maternal & Child Health Nurse.
Yoplait Petit Miam Baby
Fresh yogurt should be introduced gradually, starting with half of one teaspoon on the first day (Do not feed your child the whole tub at once). Gradually increase quantities as tolerated. Monitor for adverse reactions as with any new food.
* The following information is a guide only
| Age Suitability |
From |
| Baby Yoplait |
6 mths |
| Yoplait Petit Miam |
12 mths |
| Yoplait Go-Gurt Fruit yogurt |
5 yrs |
| Full Fat Yogurt |
12 mths |
| Low Fat Yogurt |
5 yrs |
Which milk should I use for my child?
Milk usually contains a minimum of 3.2% fat and this can be removed to make reduced fat milk (1.5–2.4% fat) or low fat milk (less than 1.5% fat).
- Children younger than two years of age require full fat milk and fresh dairy foods to ensure healthy growth and development.
- Reduced fat milk may be used for children aged two years or older and in cooking or food preparation for all children.
- Low fat milk may be used for school children aged five years and older.
Is Vitasoy soy milk suitable for children?
- If used to replace cow's milk for children, Calci-Plus is suitable in the UHT or fresh variety.
- Vitasoy soy milk low fat varieties are not recommended for pre-school children, 5 yrs and under.
- 250mL flavoured Vitasoy Calci-Plus UHT packs are available for school lunches or for kids on the move - flavours include chocolate and vanilla.
Click here to read more about children and infants.
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Is there anything added to PURA milk?
There is nothing added to our PURA White Milk products. If there is anything added it would have to be stated in the ingredients declaration. There are no additives, preservatives or sugar added.
Question: Why is sugar listed in the Nutritional Information Panel if sugar is not added?
Answer: An amount of sugar is naturally occurring in milk. It is in the form of lactose.
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Is your milk homogenised and pasteurised?
All our milk products are both homogenised and pasteurised.
Homogenisation is a process that distributes the milk fat evenly through the product and stops cream rising to the top.
Pasteurisation is the process of heating liquid foods to kill enzyme and microbial activity. It is a much gentler process than boiling. In this way, the nutrients and flavour are not destroyed by the process.
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What live cultures are used in your yogurts?
To be legally called a yogurt, it must have a minimum of 1 million micro organisms per gram (special friendly bacteria called starter cultures). This is prescribed by the Food Standards Code. This amount should also be present until the end of shelf life (best before date).
Downlaod a list of the cultures in National Foods’ yogurts here.
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How much caffeine is in National Foods' flavoured milk products?
What is caffeine?
Caffeine occurs naturally in a variety of plants and in food or drink made from various plants. These include the seeds of coffee and cocoa, tea leaves and the kola nut used in cola drinks.
As coffee and the cocoa in chocolate are ingredients in flavoured milks, these may also contain caffeine. Cocoa contains only a small amount of caffeine, but also contains theobromine, which has similar effects to caffeine.
Should I limit my caffeine intake?
A moderate intake of caffeine is considered to be 250-300 milligrams per day (equivalent to 2-4 cups of filtered or instant coffee) and appears to be well tolerated by most people. Some people may be sensitive to smaller amounts of caffeine.
The effects of caffeine are greater in children and can last longer due to their smaller size.
All flavoured milks made by National Foods contain 65 milligrams or less of caffeine per 250mL serve, which is less than 1 cup of coffee.
Although there is no direct evidence of harm, if you are pregnant or breast feeding your baby, moderation is the best advice. It is important for everyone to drink a variety of fluids.
Caffeine and calcium in flavoured milks
There is some evidence that large intakes of caffeine may have a negative effect on bone density due to greater loss of calcium from the body.
However, when consuming adequate calcium, there is no evidence that a moderate intake of caffeine reduces bone density (mass). Flavoured milk is a good source of calcium.
Download flavoured milk caffeine table here.
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Can I freeze National Foods’ products?
National Foods does not recommend that our products are frozen unless specified as an option on the packaging, such as with Yoplait Go-Gurt and Yoplait Smackers Tubes.
Freezing a product such as milk and cream will change the consistency of the product during thawing.
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Are there Recommended Retail Prices (RRP) for milk products?
The milk industry in Australia was deregulated in the year 2000. The deregulation of the market means that there is no longer a recommended retail price for milk or milk products.
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I can't find a product at my local supermarket. Why do they only stock certain products or flavours?
National Foods products are made available for distribution to all stores and supermarkets to purchase. However, we do not have control over which products supermarkets or stores choose to stock.
We would suggest that you either speak to the Dairy Manager of the store, or approach the service counter and request that the particular products is ordered in for you.
Should you have any other questions regarding stockists of our products, please contact our Consumer Enquiry Centre on 1800 677 852.
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What does the number on the base of Farmers Union Iced Coffee cartons mean?
There are numbers (1 to 4) on the base of the Farmers Union Iced Coffee Cartons.
This number provides information for our carton manufacturing sites. It tells us what manufacturing line that the carton product was made on.
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